1. Introduction
Kiwiwhisper ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the Privacy Act 2020 of New Zealand and other applicable data protection regulations.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to newsletters or updates
- Communicate with us via email or phone
- Participate in surveys or feedback requests
This information may include:
- Full name
- Email address
- Phone number
- Postal address
- Any other information you choose to provide
2.2 Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Responding to your inquiries and providing customer support
- Sending informational updates about tennis statistics and related content
- Improving our website functionality and user experience
- Analyzing website usage patterns and trends
- Complying with legal obligations
- Protecting against fraudulent or illegal activity
- Personalizing content and communications based on your interests
4. Legal Basis for Processing (New Zealand Privacy Act 2020)
Under the Privacy Act 2020, we process your personal information based on the following lawful grounds:
- Consent: You have given explicit consent for processing your personal information for specific purposes
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
- Legal Obligation: Processing is required to comply with New Zealand law
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
- Legal Requirements: We may disclose information when required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of others
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data transmission using SSL/TLS protocols
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Right to Access: You can request access to the personal information we hold about you
- Right to Correction: You can request correction of inaccurate or incomplete personal information
- Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements
- Right to Object: You can object to certain types of processing of your personal information
- Right to Withdraw Consent: You can withdraw consent for processing at any time
- Right to Complain: You can lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information provided in Section 12.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal and regulatory retention requirements
- Our legitimate business interests
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of New Zealand. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
10. Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users (where applicable)
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Privacy Commissioner Contact
If you have concerns about our privacy practices that we have not adequately addressed, you may contact the Office of the Privacy Commissioner:
14. Specific Information for New Zealand Users
As a New Zealand-based service, we adhere to the 13 Privacy Principles outlined in the Privacy Act 2020:
- We collect personal information only when it's necessary and lawful
- We inform you about the purpose of collection at the time of collection
- We collect information directly from you unless it's unreasonable or impractical
- We ensure information is accurate, complete, and up-to-date
- We implement appropriate security safeguards
- We provide you with access to your personal information upon request
- We allow you to correct inaccurate information
- We use information only for the purposes for which it was collected
- We retain information only as long as necessary
- We limit disclosure to authorized purposes
- We ensure overseas transfers have adequate protections
15. Consent
By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may limit your ability to use certain features of our website.